The Renew Standard of Care
Renew Laser & Aesthetics is a specialty practice dedicated to permanent hair removal and advanced aesthetic services. Every appointment is personally performed by Ashley Serveta and reserved exclusively for one client at a time. The practice is intentionally designed to provide individualized treatment planning, thoughtful recommendations, and an unhurried clinical experience.
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The following standards help preserve the quality of care every client receives.
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Communication
Calls, emails, and text messages are returned during normal business hours.

Clients requiring extensive discussion beyond routine scheduling or treatment-related questions may be asked to schedule a virtual consultation.
 
Appointment Requests
Every appointment request is personally reviewed based on availability and clinical appropriateness before an appointment is offered.

Appointment requests are responded to during normal business hours.
 
Minors
Clients under 18 years of age must be accompanied by a parent or legal guardian. Small children are not permitted during appointments.
 
Registration
Completion of the registration process is required before treatment can be provided.
Standardized registration must be completed at least 48 hours before the scheduled appointment to allow sufficient time to review medical history, medications, treatment eligibility, and any potential contraindications.
Incomplete or late registration will result in cancellation of the appointment.
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Appointment Confirmation
Appointments must be confirmed at least 24 hours before the scheduled appointment. Appointments that remain unconfirmed are released and may be offered to another client.
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Cancellation & No-Show Policy
Appointment time is reserved exclusively for each client.
Appointments must be cancelled or rescheduled at least 24 hours in advance.
Late cancellations are charged 50% of the scheduled service.
Failure to arrive within 15 minutes of the scheduled appointment is considered a No-Show and is charged 100% of the scheduled service.
Outstanding fees must be paid before future appointments can be scheduled.
Repeated late cancellations or no-shows may be limited to same-day availability.
 
Preparation & Post-Care
Clients receive written instructions during consultation.​ Following all pre- and post-care instructions is essential for safety and optimal results. Clients are to arrive with clean skin free of makeup, lotions, oils, moisturizers, active skincare products, self-tanner, or recent sun exposure within the treatment area.
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Clinical Philosophy
Renew Laser & Aesthetics is committed to providing honest recommendations, evidence-based treatments, and exceptional clinical care. Treatment recommendations are made according to what is believed to be in each client's best interest. Exceptional results are built on trust, clinical experience, medical-grade technology, consistency, and a shared commitment to safe, individualized care.